F.A.Q.

  1. What is your typical turnaround time for furniture orders?

Our typical turnaround time is approximately three months, depending on the specifics of your order and any modifications. We will keep you updated throughout the process.

  1. What payment options do you offer?

We offer several payment options, including a 50% deposit with the remaining balance due upon completion, full payment upfront, bank transfers, checks, and credit cards. Please note that credit card payments incur a 4% processing fee.

  1. Do you provide a warranty for your furniture?

Yes! If damage occurs due to mishandling, we are happy to work with you to find a solution. Since we mix our own stains, we do offer you stains to repair your furniture or assist any workshop with any information as needed from us.

  1. Is it possible to request changes to my furniture while it is in production?

Certainly, you are welcome to submit requests for modifications, as long as they are made within a reasonable timeframe. We will engage in a discussion regarding any proposed changes and ensure that all details are confirmed for your approval.

  1. How can I monitor the progress of my order?

Feel free to request photographs or arrange a Zoom or FaceTime call at your convenience to monitor the progress of your order.

  1. Can I tour your factory?

Certainly! We invite you to reach out to us to arrange a visit at a time that suits you best. Or you can always do it via video.

  1. What should I do upon receiving my furniture delivery?

It is imperative to conduct a thorough examination of the furniture prior to its unloading from the delivery vehicle. Should any discrepancies be observed, please notify us and the delivery company without delay.

  1. How do you ensure the quality of your furniture?

Rest assured, our furniture is crafted from the finest materials available in the industry. We use solid wood timber that is kiln-dried to ensure durability and stability. Each piece is meticulously assembled by skilled craftsmen, ensuring top-notch quality and attention to detail. Your satisfaction and the longevity of our furniture are our top priorities.

  1. What types of furniture do you offer?

We are experts in the creation of high-quality solid wood furniture, offering a diverse selection that encompasses Western, Mission, Hacienda, traditional, transitional, and contemporary styles for both interior and exterior applications, as well as architectural concepts. Our portfolio includes an extensive array of original designs. We invite you to explore our website or reach out to us for any specific inquiries you may have.

  1. How can I contact your customer service team?

You may contact us directly at the factory by phone (+1 (512) 658-8324) during our operational hours, which are from 8 AM to 7 PM Central Time. Alternatively, you can send us a text message at your convenience, up until 10 PM. We are committed to addressing any inquiries or concerns you may have.

  1. Do you offer custom furniture designs?

Yes! We are happy to collaborate with you on custom furniture designs tailored to your specific needs and preferences. Please reach out to discuss your ideas.

  1. What materials do you use in your furniture?

We primarily use high-quality solid wood for our furniture, ensuring durability and longevity. We can provide detailed information about specific materials upon request.

  1. Are your products environmentally friendly?

We are committed to sustainable practices and source our materials responsibly. We prioritize environmentally friendly processes in our manufacturing to reduce our impact on the planet.

  1. Can I see samples of your work?

We are delighted to provide you with a variety of wood samples, leather options, and stain colors upon your request. These can be dispatched to you using FedEx or DHL services.

  1. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. Cancellations may be subject to terms outlined in our policies, and we will do our best to accommodate your request.

  1. Do you offer shipping services?

We do not handle the shipping of our merchandise directly. Instead, we partner with reputable delivery companies to manage this process. However, we take care of the shipping arrangements on your behalf and will collaborate with you to establish a convenient delivery date once your order has been finalized.

  1. How do I care for my furniture?

To maintain the quality of your furniture, we recommend following our care instructions, which include regular cleaning and protecting the wood from direct sunlight and moisture.

  1. Can I track my order during shipping?

Once your order is in transit, we will notify you to keep you updated on its status. You can also reach out to us at any time for updates. Once your order has shipped from our distribution warehouse, we will provide you with tracking information so you can monitor the delivery status.

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